Shipping costs and methods

How do we ship your order?

 

  • When preparing your order, we take care of every detail. We pack your products securely and with the utmost care, then hand them over to the courier in the best possible condition.

  • The packaging method is tailored to the composition of the products and complies with international regulations for the safe transport of chemical substances (ADR).

  • Every shipment is securely packaged. For added protection during transport, we use appropriate fillers and protective materials to safeguard the products.

  • Behind the efficient shipping process is our logistics center, which operates based on a modern IT system. This minimizes the risk of errors and ensures your package quickly reaches the courier.

  • Our goal is to make sure your order arrives safely and as quickly as possible, meeting all quality standards.

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VIII. Delivery*

  1. Products purchased in the Online Store are delivered to the following countries: Germany, Austria, Switzerland, Spain, Sweden, Finland, Italy, Greece, Bulgaria, Portugal, Slovakia, Denmark, the Netherlands, Belgium, Cyprus, Luxembourg, and the United Kingdom. If a delivery address outside the countries listed in the previous sentence is provided, the Order will be cancelled, and the payment for the 'in advance' Order will be refunded. The provisions of this paragraph also apply to situations where an Order is placed for a location to which international courier companies do not deliver (e.g., islands without permanent bridge connections; areas affected by armed conflicts, etc.)
  2. The cost of delivery of the Order is borne by the Customer, unless otherwise stated in the terms and conditions of a promotion periodically applicable in the Online Store
  3. If the delivery price is not visible and known to the Customer at the time of placing the Order, the Customer agrees to be contacted by the Seller (via phone or email) to provide/agree on the details and costs of delivery, which will depend on the delivery location (country). In such a situation, contact will take place after the Customer has placed the Order.
  4. Orders will be shipped by the Seller to Customers either on pallets or in boxes, depending on the size of the Order placed..
  5. The choice of the courier company handling the delivery to the Customer depends on the Seller and may be determined in particular by the size of the Order and the delivery country.
  6. In the case of larger Orders, the Seller reserves the right to ship them in separate batches. The decision to split the Order into separate batches is made by the Seller, who will then inform the Customer about it.
  7. When placing an Order, the Customer is obliged to provide the exact delivery address. By placing the Order, the Customer agrees to receive the shipment at the specified delivery address
  8. The Seller is exempt from liability for breach of the delivery terms of the Products if the Order was not delivered to the Customer due to the Customer's fault or was not delivered on time due to the Customer's fault or reasons attributable to the Customer, particularly due to providing incorrect data or being absent at the specified delivery address.
  9. At the time of receipt of the Ordered Products, the Customer should check the condition of the shipment, and in the event of discovering any shortages, losses, or damage to the Product during transport, they should initiate a complaint procedure with the carrier based on the applicable law in the place of delivery and inform the Seller of this situation

*Part of the tenzi.eu Terms & Conditions