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Terms & Conditions of Online Store

TENZI Ltd at www.tenzi.eu

I. General Provisions

These Terms & Conditions set forth the rules and conditions for using the “Tenzi” Online Store available at www.tenzi.eu.
The online store is operated by: "Tenzi" Ltd., Skarbimierzyce 20, 72-002 Dołuje, Poland, registered in the Polish Business Register of the National Court Register kept by the District Court Szczecin-Centrum in Szczecin, 13th Commercial Division of the National Court Register under the KRS number: 0000168843, REGON: 811818052, NIP: 8512583405, BDO: 000066991, with a share capital of 100,000.00 PLN.
Acceptance of these Terms & Conditions is voluntary; however, failure to accept them will prevent the Customer from placing an Order and using other additional services provided through the website at www.tenzi.eu.
The various information presented on the website at www.tenzi.eu (in any form of expression), including trade names, trademarks, packaging designs, etc., may be protected under applicable legal regulations, particularly those in force in the European Union and in Poland.
When placing an Order in the Tenzi Online Store, Customers voluntarily provide their personal data and consent to their processing under the terms outlined in the Privacy Policy available in a separate tab on the website at www.tenzi.eu. The Privacy Policy also includes the policy for cookies.

II. Definitions:

The following meanings are assigned to the terms used in the Store Terms & Conditions:

Seller – ”Tenzi” Ltd, Skarbimierzyce 20, 72-002 Dołuje, Poland, registered in the Polish Business Register of the National Court Register kept by the District Court Szczecin-Centrum in Szczecin, 13th Commercial Division of the National Court Register under the KRS number: 0000168843, REGON: 811818052, NIP: 8512583405, BDO: 000066991, with a share capital of 100,000.00 PLN.
Customer – an entity visiting the website at www.tenzi.eu, who has the right to enter into contracts in accordance with the laws applicable in the country of residence/origin of that entity.
Online Store (also referred as Store) – The service and online store Tenzi, operating under the address www.tenzi.eu, is run by the Seller, through which the Customer can make purchases of Products.
Product (or accordingly Products) – goods available in the company's commercial offer, available in the online Store.
Customer Account – A set of data marked with an individual email address and password in the teleinformatics system, created as a result of a voluntary, one-time, free registration procedure consisting of creating an individual customer account in the online Store.
Order (or accordingly Orders) – the Client's statement of intent made through the form, directly aimed at concluding a Sales Agreement with the Seller, specifying in particular the type and quantity of the Products being purchased.
Sales agreement (also referred as Agreement) – The sales agreement for a Product or Products concluded between the Seller and the Client through the Online Store.
Basket – a feature of the software/system of the Online Store, where Products added by the Client with the intention of purchasing them are displayed.
The lowest price – the lowest price of the Product that was in effect during the 30-day period before the price reduction, and in the case of Products that have been on sale for less than 30 days, alongside the information about the reduced price, there is information about the lowest price of this Product from the start of the sale until the price reduction.
Working days (or accordingly working day) – days from Monday to Friday, excluding public holidays in Poland.
Regulations –the terms and conditions of the online store specifying the rules and conditions for using the online store.

III. Contact with Online Store and contact form:

Customer may contact the Online Store through:
1. Adress details:
  ”Tenzi” Ltd.
  Skarbimierzyce 20, 72-002 Dołuje, Poland
2. Contact details:
  e-mail address: shop@tenzi.eu
  phone: +48 785 861 972
3. via the contact form referred to in point III section 3 below.
The customer may contact the Online Store by phone at the telephone number provided above between 8:00 am to 4:00 pm (CET) on working days- call cost according to the operator's tariff. Our Customer helpline is available also in the English version.
The Online Store www.tenzi.eu provides a contact form functionality, which allows the Customer to get in touch with the Seller. To submit the contact form, it is necessary for the Customer to complete the required fields in the form, including providing a valid email address
Contact with the Seller is particularly recommended if the Customer has any questions or concerns regarding the Products, the Order process, or if any part of these Terms & Conditions is unclear (which may result from errors/inaccuracies in the translation of the Terms & Conditions to the language used by the Customer)
The Seller's sales department may contact the Customer, particularly after the Customer has placed an Order, in order to provide details and delivery costs depending on the delivery location (country), unless the delivery price is already known and disclosed to the Customer during the Order process

IV. Electronic Services

Through the Online Store, the Seller provides electronic services to the Customer.
The primary electronic service provided by the Seller to the Customer is to enable the Customer to place an Order for Products in the Online Store and conclude a Sales Agreement for the Products using means of distance communication.
If the Customer chooses to create a Customer Account in the Online Store, the Seller also provides the Customer with an additional electronic service, which involves creating and maintaining the Customer Account in the Online Store.
The electronic services provided to the Customer are free of charge. However, the Sales Agreements concluded through the Online Store (i.e., the purchase and delivery of Products) are subject to charges, based on the terms set out in these Regulations.
The Online Store and other electronic services may be unavailable during scheduled technical maintenance or due to system failures (or for other reasons beyond the Seller's control).

V. Customer account

The Customer has the opportunity to create a Customer Account in the Online Store through the website www.tenzi.eu.
Registering a Customer Account is a voluntary, one-time, free registration procedure that involves creating an individual Customer Account in the Online Store, which enables the Customer to use the features of the Store. The Customer logs into the Customer Account using their email address and the password they have defined.
Registering a Customer Account is done by completing the registration form with the required information and by submitting the relevant declarations.
The Customer Account service is provided by the Seller to the Customer for an indefinite period. The Customer may at any time discontinue the Customer Account service without providing a reason, by sending a request to the Seller for the deletion of the Customer Account in electronic form via email to the address specified in point III section 1 letter b of the Terms and Conditions, or in writing to the address specified in point III section 1 letter a of the Terms and Conditions.
Registering a Customer Account is not required to place an Order and purchase Products in the Online Store.

VI. Placing Orders; Product Prices; Product Description

All product prices displayed in the Online Store are inclusive of taxes (including value-added tax – VAT). Product prices are quoted in EUR. The prices of the Products do not include delivery costs.
The price of a Product in the Online Store is displayed clearly. In every case of a price reduction for a Product (e.g., due to temporary promotions), the Seller displays the lowest price of the Product in the last 30 days prior to the price reduction
Customer can place an order 7 days a week, 24 hours a day;
The customer, using the services of the Online Store, can purchase Products in the Online Store either through an active Customer Account or as a guest without the use of a Customer Account..
The selection of Products ordered by the Customer is made by adding them to the Cart. Placing Products in the Cart does not guarantee their availability
Placing an Order is done by the Customer adding the Product or Products to the Cart and completing and submitting the Order..
The Customer is required to provide the necessary information as part of the Order. The Customer is responsible for the accuracy of the information provided when placing the Order
For placing an order it is required to accept the terms of following Regulations.
After placing the Order, the Seller sends an email to the address provided by the Customer, confirming the acceptance of the Order for processing
The agreement between the Seller and the Customer will be concluded at the moment the email informing the Customer about the acceptance of the Order for processing is delivered to the Customer's email address.
The Customer declares that they consent to the Seller issuing a proof of purchase in the form of a VAT invoice without the recipient's signature and sending it electronically to the email address provided by the Customer, which also constitutes a waiver of receiving a paper proof of purchase. The VAT invoice sent to the Customer in electronic form is the only proof of purchase provided to the Customer.
The Seller makes efforts to ensure that the delivery price is visible and known to the Customer at the time of placing the Order; however, the Seller reserves the right that, due to different countries (locations) of delivery, there may be situations (even temporary) where this may be difficult or impossible. Therefore, in the event that the delivery price is not known and disclosed to the Customer during the Order process, after the Customer places the Order, the Seller will contact the Customer (either by phone or email) to provide and agree on the delivery details and costs, which will depend on the delivery location (country). In the case of an unsuccessful attempt to contact the Customer or failure to reach an agreement regarding the delivery method or costs, point VI section 15 of the Terms and Conditions will apply accordingly.
In case of:
1. Prepaid Orders – as referred to in point VII section 1 letter a of the Terms and Conditions – the Seller will begin processing the Order within two business days from the date the Order is accepted for processing (provided that full payment for the Order and delivery has been received), and the shipment of the Order (handing the parcel over to the courier company for pickup) will take place no later than within three business days from the date the Order is accepted for processing (provided that full payment for the Order and delivery has been received), subject to the last sentence of this point
2. Cash on Delivery Orders (payment upon receipt of the Order) – as referred to in point VII section 1 letter b of the Terms and Conditions – the Seller will begin processing the Order within two business days from the date the Order is accepted for processing, and the shipment of the Order (handing the parcel over to the courier company for pickup) will take place no later than within three business days from the date the Order is accepted for processing, subject to the last sentence of this point.
In exceptional cases, such as an increased number of Orders, the time to begin processing the Order and shipping the Order may be extended, which the Seller will inform the Customer about, if possible, through the Seller's chosen method, such as by posting relevant information on the Online Store's website, sending the Customer a relevant email, or by phone. The actual delivery time of the Order to the Customer will, in particular, depend on the delivery location (country).
The Seller strives to ensure the availability of Products displayed in the Online Store. Due to inventory turnover, the Seller reserves the right to the possibility of some or all of the Products in the Order being unavailable. In the event that it is not possible to fulfil the provision, the relevant provisions of generally applicable law may apply, particularly those regarding the obligation to promptly return the provision, in accordance with point VI section 15 below.
In the case that the Product ordered by the Customer is unavailable, the Seller may, at its discretion: either cancel the Order in this regard, reduce the Order by removing the unavailable Product and refund the Customer the amount paid (unless the Customer selected the 'cash on delivery' payment method), or the Seller may implement a procedure in which the Seller will contact the Customer (via the email address or contact phone number provided by the Customer) to offer an alternative Product available in the Online Store with the same or similar properties as the unavailable Product. In the case of:
1. the lack of a Product with the same or similar characteristics,
2. the Customer's lack of consent to the Product substitution
3. an unsuccessful attempt to contact the Customer, or
4. failure to reach an agreement on a later delivery date,
The Seller will reduce the Order by the unavailable Product and refund the amount paid by the Customer for that Product, unless the Customer selected the 'cash on delivery' payment method. If there is an overpayment due to the selection of a different Product in place of the unavailable one, the excess amount will also be refunded to the Customer, unless the 'cash on delivery' method was chosen. In the situation described in this point, if necessary, the Seller will issue a corrective invoice to the Customer.
The Seller reserves the right to make, on an ongoing basis:
1. changes to the prices of Products presented in the Store,
2. updates to the information about Products presented in the Store (including updates to descriptions, technical data sheets, and safety data sheets),
3. the removal of specific Products from the Store's assortment,
4. the introduction of new Products to the Store's assortment,
5. change of delivery prices
The Seller may have in the assortment of the Online Store:
1. hazardous products due to the composition and chemical properties of these goods, which require special caution when using them;
2. biocidal products within the meaning of the provisions of generally applicable law, in particular the regulations in force in the European Union, such as Regulation (EU) No. 528/2012 of the European Parliament and of the Council of May 22, 2012, concerning the making available on the market and use of biocidal products;
3. products requiring special ADR transportation within the meaning of the provisions of generally applicable law, in particular the regulations in force in the European Union, such as Directive 2008/68/EC of the European Parliament and of the Council of September 24, 2008, concerning the inland transport of dangerous goods
The Seller is not liable for the inability to fulfil an Order due to force majeure, decisions of administrative authorities, disruption of the supply chain, or due to the laws applicable in the Customer's country.

VII. Payments

Payment for ordered Products by the Customer is made in one of the following ways:„
1. 'in advance' – by making payment via an online payment operator (depending on the country of residence/origin at the time of purchase, the Seller may offer different payment methods
2. cash on delivery' – upon receipt of the Order, paying the delivery provider
If the Customer chooses to pay 'in advance', they are obliged to make the payment immediately, i.e., along with placing the Order.
In case of no payment for the placed Order, the Seller may take appropriate steps to secure payment from the Customer, such as contacting the Customer. If payment for the placed Order is not received within 7 days from the Order date, the Seller has the right to cancel the Order. The previous sentence does not apply if the Customer chose the 'cash on delivery' payment method.
For payments made 'in advance', any refund of the full or partial payment to the Customer – in any cases described in the Terms and Conditions or in the provisions of generally applicable law – will be made using the same payment method that was used for the Order payment, unless something else is stated in the Terms and Conditions or the Website explicitly specifies otherwise

VIII. Delivery

Products purchased in the Online Store are delivered to the following countries: Germany, Austria, Switzerland, Spain, Sweden, Finland, Italy, Greece, Bulgaria, Portugal, Slovakia, Denmark, the Netherlands, Belgium, Cyprus, Luxembourg, and the United Kingdom. If a delivery address outside the countries listed in the previous sentence is provided, the Order will be cancelled, and the payment for the 'in advance' Order will be refunded. The provisions of this paragraph also apply to situations where an Order is placed for a location to which international courier companies do not deliver (e.g., islands without permanent bridge connections; areas affected by armed conflicts, etc.)
The cost of delivery of the Order is borne by the Customer, unless otherwise stated in the terms and conditions of a promotion periodically applicable in the Online Store
If the delivery price is not visible and known to the Customer at the time of placing the Order, the Customer agrees to be contacted by the Seller (via phone or email) to provide/agree on the details and costs of delivery, which will depend on the delivery location (country). In such a situation, contact will take place after the Customer has placed the Order.
Orders will be shipped by the Seller to Customers either on pallets or in boxes, depending on the size of the Order placed..
The choice of the courier company handling the delivery to the Customer depends on the Seller and may be determined in particular by the size of the Order and the delivery country.
In the case of larger Orders, the Seller reserves the right to ship them in separate batches. The decision to split the Order into separate batches is made by the Seller, who will then inform the Customer about it.
When placing an Order, the Customer is obliged to provide the exact delivery address. By placing the Order, the Customer agrees to receive the shipment at the specified delivery address
The Seller is exempt from liability for breach of the delivery terms of the Products if the Order was not delivered to the Customer due to the Customer's fault or was not delivered on time due to the Customer's fault or reasons attributable to the Customer, particularly due to providing incorrect data or being absent at the specified delivery address.
At the time of receipt of the Ordered Products, the Customer should check the condition of the shipment, and in the event of discovering any shortages, losses, or damage to the Product during transport, they should initiate a complaint procedure with the carrier based on the applicable law in the place of delivery and inform the Seller of this situation

IX. Promotions and discounts

The Seller may, at its own discretion:
1. define promotions, grant discounts on the purchase of Products, or offer free Products to be purchased in the Online Store in any way and individually
2. individually establish promotions for selected Products or groups of Products by lowering the previous price
3. introduce promotions on bulk packaging by reducing the price for purchasing a larger quantity of the Products compared to the standard price for the same number of units of the Product. The quantity and the amount of the reduced price covered by the promotion depends on the Seller's individual decision
4. establish Product sets, for which a discount is granted and the price is reduced by the amount determined by the Seller when the entire set of Products specified by the Seller is purchased;
5. allocate a free Product selected by the Seller (referred to as a "freebie") for purchases made by the Customer if the value of the Products in the Shopping Cart exceeds the value individually set by the Seller.
The Seller may, at its own discretion, grant discount codes to Customers for the purchase of Products in the Online Store. The Seller indicates that discount codes in the Online Store may consist of a text-numeric or text-only combination, which, when entered, will grant a discount for the purchase of Products placed in the Shopping Cart, at the amount determined by the Seller.
The detailed rules and conditions for the implementation of promotional and discount actions may be regulated by the Seller in a separate set of regulations.

X. Customer's Right to Withdraw from the Contract

The products sold in the online store are goods referred to in Article 16, Section (e) of the European Parliament and Council Directive 2011/83/EU of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and Council, and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and Council – meaning they are goods delivered in sealed packages which are not suitable for return due to health protection or hygiene reasons, if the packaging has been opened after delivery
Taking into account Section X, Paragraph 1 above, the Client (Consumer) may withdraw from the Distance Sales Agreement for Products without providing a reason, by submitting an appropriate written statement within 14 (fourteen) days. To meet the deadline, it is sufficient to send the appropriate statement before the deadline expires.:
1. in writing to the address specified in Section III, Paragraph 1, Point a of the Terms and Conditions
2. electronically via email to the address specified in Section III, Paragraph 1, Point b of the Terms and Conditions.
The withdrawal form from the Agreement is available on the Store's website in a separate tab. Using the form is not mandatory, however, the withdrawal from the Agreement should include
1. the full name of the Customer (consumer); correspondence address; email address; contact phone number
2. the Order number; the date of the Order; the date of delivery of the Order
3. the type and quantity of the Products being returned;
4. the bank account number for the refund (if the payment was made "cash on delivery," i.e., upon receipt of the Order)
In the case of withdrawal from the Distance Selling Agreement, the Agreement is considered to be non-existent
The Customer (consumer) is obliged to return the Product to the Seller at the address specified in section III, paragraph 1, item a of the Terms and Conditions without delay, but no later than 14 days from the day on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the Product back before the expiration of the 14-day period. The Product should be packed in a manner that ensures its safety during transport.
The Customer (consumer) bears the direct costs of returning the Product or Products (the cost of sending the Product or Products back).
The Seller is obliged to immediately, no later than 14 days from the day of receiving the Customer's (consumer's) statement of withdrawal from the Sales Agreement, return all payments made by the Customer (consumer), including the cost of delivering the Products paid by the Customer (consumer) when purchasing the Products, subject to paragraph 8 below. If the Customer (consumer) ordered more than one Product and exercises the right to withdraw from the Agreement by returning only part of the Order, the Seller will refund the Customer (consumer) a proportional part of the payment for the Order, but the cost of delivery incurred by the Customer (consumer) will not be refunded
If the Customer (consumer) chose a delivery method other than the cheapest standard delivery offered by the Seller, the Seller is not obliged to reimburse the Customer (consumer) for the additional costs incurred.
If there are more favourable provisions for the consumer regarding withdrawal from the Agreement in the country where the Customer (consumer) resides, the Customer (consumer) may submit a statement of withdrawal from the Agreement in accordance with the consumer protection regulations applicable in the country where the Customer (consumer) resides (regardless of whether the Customer’s place of residence is a Member State of the European Union or a country outside the European Union where the online Store operates)

XI. Complaints

This section of the Terms and Conditions outlines the procedure for handling complaints common to all complaints submitted to the Seller, including complaints concerning Products, Sales Agreements, and other complaints related to, for example, the operation of the Online Store
The Customer (consumer) may submit a complaint in accordance with the provisions set forth in the following section XI below, and if more favourable provisions for the consumer apply in the country where the Customer (consumer) resides, the Customer (consumer) may submit a complaint in accordance with the consumer protection laws in force in the country where the Customer (consumer) resides (regardless of whether the Customer's place of residence is in a Member State of the European Union or in a country outside the European Union where the Online Store is operated)
Products are delivered as new, original, and in their original sealed packaging.
The Seller is liable to the Customer (consumer) for any lack of conformity of the Product with the Sales Agreement that exists at the time of delivery and becomes apparent within two years from that time
Complaints concerning Products purchased by the Customer (consumer) from the Seller may be submitted:
1. in writing to the address specified in section III, subsection 1, point a of the Terms and Conditions,
2. in electronic form via email to the address specified in section III, subsection 1, point b of the Terms and Conditions.
The complaint form to be submitted by the Customer (consumer) is available on the Online Store's website in a separate tab. Using the form is not mandatory; however, the complaint should include the following information
1. The full name of the Customer (consumer); mailing address; email address; contact phone number
2. The Order number; Order date; VAT invoice number
3. The Products subject to the complaint;
4. The date when the lack of conformity with the Sales Agreement was noticed;
5. A description of the lack of conformity with the Sales Agreement
6. The request (demand)
7. The bank account number to which a potential refund of money would be made.
The Seller will respond to the complaint promptly, no later than within 14 calendar days from the date of its receipt.
If the Product delivered to the Customer (consumer) does not comply with the Sales Agreement and the submitted Order, the Customer (consumer) may request its repair or replacement.
The Seller may replace the Product if the Customer (consumer) requests a repair, or the Seller may repair the Product if the Customer (consumer) requests a replacement, if bringing the Product into conformity with the Agreement in the manner chosen by the Customer (consumer) is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Product into conformity with the Sales Agreement.
The Seller will carry out the repair or replacement within a reasonable time from the moment the Seller was informed by the Customer (consumer) about the lack of conformity with the Agreement, and without causing excessive inconvenience for the Customer (consumer), taking into account the nature of the Product and the purpose for which the Customer (consumer) purchased it
At the Seller's request, the Customer (consumer) will return the complained Product to the Seller at the Seller's expense to the address specified in point III section 1 point a of the Terms and Conditions.
In situation when the Product or Products delivered to the Customer (consumer) are not in conformity with the Sales Agreement and the submitted Order, the Customer (consumer) may submit a statement regarding a price reduction or withdrawal from the Agreement when
1. The Seller has refused to bring the Product into conformity with the Agreement as per point 9 above
2. The Seller has failed to bring the Product into conformity with the Agreement as per point 10 above,
3. The lack of conformity of the Product with the Agreement persists despite the Seller's efforts to bring the Product into conformity,
4. The lack of conformity of the Product with the Agreement is so significant that it justifies a price reduction or withdrawal from the Agreement without the prior use of the rights and solutions provided in points 9 and 10 above,
5. A statement from the Seller or the circumstances clearly indicate that the Seller will not bring the Product into conformity with the Agreement within a reasonable time or without causing excessive inconvenience to the Customer (consumer).
The reduced price must maintain the same proportion to the price resulting from the Agreement as the value of the Product not in conformity with the Agreement bears to the value of the Product in conformity with the Agreement.
The Seller shall refund the amounts due to the Customer (consumer) as a result of exercising the right to reduce the price without delay, but no later than 14 days from the date of receiving the Customer's (consumer's) statement on the price reduction. The refund will be made to the bank account provided by the Customer (consumer)
The Customer (consumer) cannot withdraw from the Agreement if the lack of conformity of the Product with the Agreement is insignificant. It is presumed that the lack of conformity of the product with the Agreement is significant.
The Seller's liability under the warranty for the Product towards a Customer who is a business entity is excluded. The Seller's liability towards a Customer who is a business entity, regardless of its legal basis, is limited – both for a single claim and for all claims in total – to the amount paid by the business entity Customer for the Product and delivery costs under the Sales Agreement. The Seller is liable to a Customer who is a business entity only for typical damages that were foreseeable at the time of concluding the Agreement and is not liable for lost profits towards a Customer who is a business entity.

XII. Technical Requirements

To use the online store, including browsing the Products offered by the online store and placing Orders, the following is necessary

1. Possessing a device with internet access and a standard web browser such as Google Chrome, Mozilla Firefox, Opera, Safari, or Internet Explorer
2. Having an active email account (email address)
3. Enabling the support for cookies files.

XIII. Reviews in the Online Store

The online store offers the option to voluntarily and free of charge submit reviews regarding the Products available in the online store.
Submitting a review by the Customer does not equate to its publication on the website of the Store. The review submitted by the Customer is verified by the Seller and then, at the Seller's discretion, either published or not published in the online store.
The Customer cannot independently delete or edit the content of a review published in the online store. If the Customer wishes to edit or remove their review, they should contact the Seller in writing via email to the address specified in Section III, Subsection 1, Item b of the Terms and Conditions, or by post to the address specified in Section III, Subsection 1, Item a of the Terms and Conditions.

XIV. Newsletter

The Seller provides the electronic Newsletter service. The Newsletter service is provided via the Customer's email address, which allows the Customer to automatically receive periodic editions of the Newsletter containing commercial information in the form of advertising and promotional materials, personalized offers, and other information, including information about Products, new arrivals, and promotions in the Online Store
The Customer can subscribe to the Newsletter in the following ways:
1. by providing their email address in the Online Store – in a visible, dedicated place – and clicking the "Send" button or the appropriate button with a different label
2. during the registration of the Customer's Account
3. during the process of placing an Order
In the case of the Customer subscribing to the Newsletter in the manner specified in point XIV, section 2, letter a above, an email containing an activation link will be sent to the Customer's provided email address. In order to subscribe to the Newsletter, the Customer is required to click on the activation link sent in the separate email. By clicking on the activation link, the Customer consents to the processing of their personal data and accepts the Privacy Policy and the Terms and Conditions of the Store (the "double opt-in" method). The Seller may, at its discretion, waive the use of the "double opt-in" method. In such a case, the subscription to the Newsletter occurs when the Customer provides their email address in the Online Store – in a visible dedicated place – and clicks the "Send" button or another button with a different label. In this case, by clicking the "Send" button or the corresponding button with a different label, the Customer consents to the processing of their personal data and accepts the Privacy Policy and the Terms and Conditions of the Store. It is assumed that if no email containing the activation link is sent to the Customer's email address, the subscription to the Newsletter is deemed to have occurred when the Customer provides their email address in the Online Store – in a visible dedicated place – and clicks the "Send" button or another button with a different label.
In the cases specified in point XIV, section 2, letters b and c above, the subscription to the Newsletter takes place, at the Seller's discretion
1. either by selecting the appropriate checkbox during the registration of the Customer's Account or the placing of an Order and submitting the form
2. or by using the "double opt-in" method – in this case, after the Customer selects the appropriate checkbox and submits the registration form for the Account or Order, an email containing an activation link will be sent to the Customer's email address. To subscribe to the Newsletter, the Customer is required to click the activation link sent in the separate email.
It is assumed that if an activation link email is not sent to the Customer's email address, the subscription to the Newsletter will be considered as completed at the moment of the Customer's Account registration or Order placement and form submission
The Newsletter service is provided free of charge for an indefinite period. The Customer has the option to unsubscribe from the Newsletter at any time and without providing a reason by clicking on the unsubscribe link in the Newsletter or by sending a corresponding request to the Seller in electronic form via email to the address specified in Section III, Subsection 1, Point b of the Terms and Conditions or in writing to the address specified in Section III, Subsection 1, Point a of the Terms and Conditions

XV. Final Provisions

The Seller reserves the right to make unilateral changes to the Terms and Conditions. The new version of the Terms and Conditions comes into effect 7 days after it is published on the website of the Online Store. At least until the new version of the Terms and Conditions comes into force, two versions of the Terms and Conditions will be available on the website of the Online Store. Changes to the Terms and Conditions do not affect Orders placed before the new version comes into force. For such Orders, the Terms and Conditions in effect at the time of placing the Order will apply.
The Seller is a Polish company, therefore, the Seller is subject to both Polish and EU laws that are generally applicable. Regardless of this, the Customer (consumer) always has the right to use the consumer protection laws applicable in their country of residence (whether their place of residence is in an EU member state or outside the EU, in a country where the Online Store is operated). In case of any part of the Terms and Conditions being inconsistent with the applicable law, the relevant provisions of generally applicable law will apply instead of the challenged provision of the Terms and Conditions. The provisions of these Terms and Conditions are not intended to limit or exclude any rights of Customers (consumers) arising from the consumer protection laws applicable to that consumer based on their place of residence.
In the interest of the Customers and to ensure the highest quality of the Online Store, it is prohibited to use the website of the Online Store in a manner inconsistent with the nature, purpose, and subject matter of the Online Store, particularly taking actions that are contrary to applicable law, the provisions of these Terms and Conditions, and good practices.
In case of a dispute, the Parties will seek to resolve the matter amicably (this provision does not constitute an agreement to arbitration). Any disputes between the Seller and a non-consumer Customer will be resolved by the court competent for the Seller's registered office.
In case of discrepancies between the English version of the Terms and Conditions and other language versions, the English version of the Terms and Conditions shall prevail.